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Most of the early phone adopters who have tried Apple’s iPhone4 claimed that they have experienced some reception problems. In fact, a lot of customer complaints have been made through blogs and gadget focused websites regarding this poor reception issue.

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Initially, upon learning about these complaints, Apple’s findings were the iPhone4 user is just holding it the wrong way. According to Apple gripping any phone will have an effect on its antenna performance which will result to a poor reception. But Apple did not stop from investigating what really causes the problem; they might also have an idea that the iPhone users were not really satisfied with their initial findings that it’s just the way of holding the iPhone that causes this reception problem.

After a thorough study, Apple finally admitted that they have committed a mistake in the formula they have used in calculating the number of bars of signal strength to display. The error in the formula they have mentioned resulted to a wrong display of signal strength like 4 bars instead of just displaying 2 bars.

According to Apple, users who have observed a decrease in signal strength upon holding their iPhone in a certain way may arise because they are on an area with a weak signal or it erroneously display its real signal strength at that time.

To fix this problem, Apple will be adopting AT&T’s recommended formula for calculating the number of bars to be displayed for a given signal strength. This formula will enable the iPhone to display the right bars representing its signal strength at that time. With this iPhone users can be assured that they will be provided a better indication of the reception they have within their location.

Apple will provide a free software update after they have integrated AT&Ts recommended formula. This software update will also be present for the iPhone 3Gs and iPhone 3G unit.
It has been noted that Apple puts the blame on its reception problem to its software for the second time around. Up to now, Apple has not yet explained the reason behind the iPhone calls dropping and data degradation problem when the iPhone is held in a common way. Likewise, Apple doesn’t even admit any error on its antenna design.

For now, let us just trust Apple that with its new software update to be release soon, the problems encountered by most iPhone users will be addressed correctly and will help improve its performance. Anyway, Apple also announced its money- back guarantee promo for those iPhone users who will not be satisfied with its performance. With this, you have the assurance that you can get back a full refund if you found yourself not satisfied with your unit.

Let’s just wait for this software update and hope for the best.


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